UX Projects
MyGoals
WorkSafe Victoria
The MyGoals project aimed to understand how WorkSafe presents and shares information with injured workers about the goals set with their case manager, focusing on how they interact with these goals and track their progress, ensuring they have visibility and access to what they are working towards.
Key Skills
Research - Collaboration - Reverse Briefing - Assumptions Mapping - Interviewing - Synthing - Figma Prototyping - Testing - Presentation - Communication - Retrospectives
Positive Impact and Benefits
The MYGoals project improved goal clarity and transparency for injured workers by providing a structured way to track their recovery progress. This increased engagement and motivation, as workers had a clearer sense of achievement and ownership over their goals. Case managers can benefit from streamlined processes, reducing the need for frequent follow-ups and administrative workload. By fostering better communication between workers and case managers, the project ensured that goals would remain realistic and aligned with individual recovery needs.
Success of the MyGoals project was measured through user feedback and engagement. Once implemented, metrics, and operational efficiency are likely to show increased worker participation in goal-setting, fewer inquiries about goal status, and time saved for case managers indicated positive outcomes. The project also laid the groundwork for future digital transformation, with insights showing a need for a deeper understanding of digital literacy informing the transition to an interactive app. Stakeholder buy-in would further validate the project’s impact, demonstrating a user-centred approach to improving recovery outcomes.
Personal Insights and Reflections
-
I gain great satisfaction knowing my work results in positive impacts and benefits and will make a meaningful difference in people's lives.
-
Interviewing can be very challenging at times but perseverance and patience is most important.
-
I’m very good at Figma prototyping. I naturally prefer to simplify design which leads to clear communication.
-
It’s good to keep being aware people all think so differently and sometimes surprisingly differently!
-
I’m a capable presenter to the business.
Products
-
A pdf summary to be shared between injured worker and case manager.
-
A live interactive app that could be accessed 24/7 by injured worker and case manager.
Pivot
We were initially guided to create a pdf summary product that would solve this problem. After extensive research we concluded an interactive app would provide a much better solution. We sought feedback from the business and found this was achievable but not necessarily desirable. There was concern some injured workers may not have the digital literacy or capability to interact with the app.
Process
The brief was to design a minimum viable product (MVP) for a 'my goals' product tailored to injured workers in delayed and long-term recovery and return to work (RTW) cohorts. Using existing requirements and constraints, we adopted the SMART goals framework within a 10-week timeline. The aim was to create a shareable product that houses workers' goals, increases transparency, and tests the effectiveness of the goal-setting framework.
Through primary and secondary research, we engaged with 8 workers across two rounds, applying the Human-Centred Design methodology. Two accessible solutions were designed and validated through Figma prototypes. The WCAG 2.1 AA standard principles were used to ensure the designs were accessible. Key insights included the value of providing a sense of achievement, tracking progress, reinforcing priorities, and enabling feedback.
The Team
3 Experience Designers
1 Product Manager
1 Developer
About the Project
Injured workers recover quickest when working toward completing recovery goals that suit their injury and lifestyle and which are monitored by both worker and case manager. At present case managers workloads restrict communications with and close monitoring of workers goal achievements.